Privacy Policy

How we collect, use, and protect your information

Introduction

CabMind ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered booking platform.

Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

  • Fill out forms on our website
  • Book a taxi through our AI agents (WhatsApp, Voice, or Web Chat)
  • Contact us directly

This information may include:

  • Name
  • Email address
  • Phone number
  • Company name
  • Pickup and drop-off addresses
  • Booking preferences

Conversation Data

When you interact with our AI booking agents, we collect conversation logs to:

  • Process your booking requests
  • Improve our AI's accuracy and responses
  • Provide customer support
  • Resolve any disputes

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your taxi bookings
  • Communicate with you about your bookings
  • Send booking confirmations and updates
  • Respond to your inquiries and requests
  • Improve our services and AI technology
  • Comply with legal obligations

Data Sharing

We share your information with:

  • Taxi Operators: Your booking details are shared with the taxi company you're booking with to fulfill your journey
  • Service Providers: We use third-party services for hosting, analytics, and communication that may process your data on our behalf
  • Legal Requirements: We may disclose information if required by law or to protect our rights

We do not sell your personal data to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

  • SSL/TLS encryption for data transmission
  • Secure data storage with access controls
  • Regular security assessments

Your Rights (GDPR)

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, please contact us at info@cabmind.co.uk.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Booking records are typically retained for 7 years for business and legal purposes.

Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@cabmind.co.uk
Phone: 07771 189728

Last Updated: January 2026