Taxi Booking System Features
Add AI-assisted booking channels to the operation and dispatch workflow you already use.
What CabMind Is — and Is Not
CabMind is
A booking layer for WhatsApp and phone enquiries, configured around your services, tariffs and escalation rules.
It writes supported bookings into INSOFTDEV dispatch and passes exceptions to a person. If you searched for "taxi booking software" wanting a way to take more bookings into the dispatch system you already run, this is it.
CabMind is not
A replacement dispatch system, a fleet-management product, a driver app, a consumer taxi app or a promise that every request can be automated.
If you searched for "taxi booking software" wanting a full dispatch platform, you need a dispatch vendor first. CabMind then adds channels to it. Compatibility with any platform other than verified INSOFTDEV write-back is assessed before commitment.
iCabbi Marketplace Partner
CabMind is listed as an iCabbi marketplace partner. Tell us which dispatch system you run and we will show you how bookings reach it.
Multi-Channel Booking
Accept bookings across WhatsApp and voice — all powered by AI that works 24/7.
WhatsApp AI Agent
Customers book via WhatsApp. AI handles the full conversation — pickup, drop-off, quotes, and confirmation.
Voice Agent
AI can collect routine booking details and pass requests that need judgement or unsupported actions to your team.
Built for UK GDPR
CabMind processes passenger data as your processor under a data-processing agreement, with third-party providers under their own agreements. See the privacy policy.
Smart AI Features
Advanced AI capabilities that make every interaction seamless and professional.
Multi-Language Support
AI communicates in multiple languages. Automatically detects and responds in the customer's language.
Instant Quotes
AI calculates quotes based on your pricing zones in real-time. Customers get instant prices, improving conversions.
Smart Escalation
For complex queries AI can't handle, it intelligently routes to your team. Know exactly when human intervention is needed.
Booking Management
AI doesn't just create bookings — it can also update times, cancel bookings, and handle customer inquiries.
Run Your Business Smarter
Tools to track performance, manage workflows, and keep everything running smoothly.
Dispatch Integration
Live INSOFTDEV write-back is verified. CabMind is also an iCabbi marketplace partner.
Analytics Dashboard
See how many bookings AI handled, conversion rates, peak hours, and popular routes. Make data-driven decisions.
Conversation Logging
Every conversation is logged and searchable. Review booking history, track interactions, and resolve disputes easily.
Weekly Reports
Receive weekly email reports summarizing bookings handled, missed opportunities, and performance metrics.
Additional Capabilities
CabMind vs Traditional Staff
| Feature | CabMind AI | Traditional Staff |
|---|---|---|
| 24/7 Availability | Always on | Limited hours |
| Cost comparison | Model your operation | Full wages |
| Handles Multiple Enquiries | In parallel (digital); phone by plan | One at a time |
| Sick Days / Holidays | Never | Yes |
| Instant Response | Always | May be busy |
| WhatsApp Booking | Included | Manual |
Questions Operators Ask
WhatsApp and phone. WhatsApp is live and demoable today. Phone scope is confirmed during discovery and launched only after testing for the operator.
No. CabMind adds enquiry and booking channels to the operation you already run and writes supported bookings into it.
Live write-back to INSOFTDEV is verified. CabMind is an iCabbi marketplace partner. Other systems are assessed before commitment.
Escalation rules pass unsupported, unusual or low-confidence requests to your team by transfer or notification, with the conversation so far.
Compare your own call volume, fare and staffing assumptions during the demo. The calculator will be linked here once its WordPress page is published.
Want to see how these features work in practice?
See These Features on Your Own Dispatch Setup
Book a demo and watch a booking travel from WhatsApp into dispatch, with your tariff and your escalation rules.